We write in response to your email that we recevied under reference number XXXXXX.
First and foremost, we regret any inconvenience this may have caused you.
Please be informed that you may still use your return flight even if you will not take the onward flight however; regrets but we cannot provide refund for the unused sector for out fares are non-refundale. For further concern, you may call our 24/7 hotline (+632) 702 0888 and our agent will be glad to assist you. Hope for your understanding on the matter. Sincerely, Lester Q. Kibanoff Customer Care Officer
Dear Mr. XXXXX,
Greetings from Cebu Pacific!
We write in response to your email that we recevied under reference number XXXXXX.
First and foremost, we regret any inconvenience this may have caused you.
Please be informed that you may still use your return flight even if you will not take the onward flight however; regrets but we cannot provide refund for the unused sector for out fares are non-refundale.
For further concern, you may call our 24/7 hotline (+632) 702 0888 and our agent will be glad to assist you.
Hope for your understanding on the matter.
Sincerely,
Lester Q. Kibanoff
Customer Care Officer