Refunding your Booking onlineFirstly please check your Booking conditions to see if an exchange or refund is permitted. If you have a non-exchangeable ticket or non-refundable ticket, we would advise you to contact your travel insurance company to see if you are able to make a claim. Enter your Booking details into the 'Manage a Booking' section of our web site (you will find the link at the top of the page) If your Booking is refundable you will find a refund button.Click on this button and follow the onscreen instructions.Once completed, you will receive an automatic e-mail confirming your refund.Your money will appear in your account within the next five working days.
Enter your Booking details into the 'Manage a Booking' section of our web site (you will find the link at the top of the page)
If your Booking is refundable you will find a refund button.Click on this button and follow the onscreen instructions.Once completed, you will receive an automatic e-mail confirming your refund.Your money will appear in your account within the next five working days.
选择对应国家.
然后通过右上角的"Customer Care"链接查Q&A.
例如英国的,Select category选择I already have a Booking
然后子选项选择I need to amend or cancel my Booking