4楼的同学说的在理~~~


我刚才去google了一下，不少人在ryanair吃了这种亏，最后都是通过信用卡所在银行解决的。


http://www.ryanaircampaign.org/otherstory.html

这里面都是关于和ryanair干架的，挺有意思。


例如这个：

Charged after Site Malfunction and no Confirmation

Submitted 5 September 2008


Whilst I was Booking a flight on Ryanair.com, the website malfunctioned after I entered by credit card details. I waited until the next day but as I didn't receive any Booking confirmation, and as the flights had increased in price, I made a second Booking attempt, this time successful.


The next week I found that I had been charged for the unconfirmed flight.


I commenced faxing Ryanair daily explaining the situation and asking for a refund. Each day, I changed a line to note the dates that I had faxed them. Usually it took several attempts for the fax to go through (and a Eur16 phone bill) and I kept all the fax receipts, successful or no.


After 7 business days without response, on a Friday, I referred the matter to my credit-card issuer. They asked me to fax all the support paperwork, so I sent them all the faxes I had sent to Ryanair, along with a cover letter.


That Sunday, I received 2 template emails from Ryanair saying that I was not entitled to be refunded for either flight.


I printed out the emails, and faxed Ryanair back complaining that no-one had actually read my request, which was to refund the flight which had never been confirmed. I also notified them again that I had referred the matter to my credit-card issuer.


That day they appeared to process the refund, and I was able to contact my credit-card issuer and let them know that the dispute had been resolved.


I have received NO communication from Ryanair apart from two template "You are not entitled to a refund" emails.


So it appears that persistently faxing does work, but it takes time, at least 1 negative response from Ryanair, and referral to the credit-card issuer.

第一次用国内信用卡支付，结果显示the session is locked,没有收到确认邮件，但是信用卡告知有这笔交易，可是查账户，钱并没有变化，所以以为交易失败，于是就借当地人的信用卡又支付了一次，当时就进入了confirmation number界面，也没有收到邮件。可是今天下午突然收到两封邮件，一封的confirmation number是和第二次的号码一样，但是另一封是另一个号码，所以我在想是不是第一次也购买成功了，于是马上查账户，钱还是没变化，是不是没来得及扣呢，以他发邮件的速度看。。。同一个名字同一个邮箱同一个航班同一个时间可以买两次票么？如果真是两次都购买成功的话，能退票么？怎么退呢？

真败了，想买个便宜机票真不容易。。。

这种事情好像不是第一次发生在Ryan身上了。给你的建议是，如果第一次是用你自己的卡刷的，那你打电话给你的银行，表示你是持卡人本人，收到了这笔疑问交易确认，但是你在Ryan网站上收到的提示是交易失败。所以你申请取消这次交易。让银行去和Ryan搞去。（如果你能够提供第一次session locked的页面截图，那对你更有利。）然后你拿着第二张卡刷来的机票登机。

我靠！刚刚注册第一次发言。。。果然不止偶一个人碰上了这种鬼事啊！！就是大概9月26、27日的事情！哭啊……

先顶再看，希望能找到解决办法。。。谢过各位大虾了~~~

没其他办法了.

这种事情,就花钱买教训吧.

不过很奇怪的说,因为我用的也是国内的信用卡买机票.一般都是在你的飞机起飞之后才会划钱走.怎么LZ的机票这么早就收费了?

可以试试联系Ryanair客服，要求取消一次预定，退回票款。


正常情况下，Ryanair的票是不退的。

退票可以，服务费照收。详情见瑞安网页。

我和楼主同样的悲惨命运，超级郁闷

合并主题

合并主题