过春节期间，我和老公去
兰卡威度假，在广州飞往
吉隆坡时因为班机故障晚点长达10小时（原订凌晨1点多的飞机），在机场都留了一夜直到第二天的上午十点多才搭其他班次起飞，广州机场亚航地勤承诺让我们领取电子优惠券做赔偿。结果到了
吉隆坡后办理完入境手续去取行李才发现行李丢失了。出行前我买了华泰的旅游
保险，现在跟亚航关于赔偿的问题进行了邮件的沟通，我的英语水品很差劲，以下是我和亚航的往来邮件，请热心的同学帮我看一下详细内容，再往下我该怎么办呢？
朋友帮我写的发给亚航的信：
Dear Mr./ Mrs:
We were passengers on flight no.AK115 from Guangzhou,China to
Kuala Lumpur on 31th of Jan. 2001. When we arrived at the Kuala Lumpur airport, we couldn't pick up our luggage and the flight was delayed for ten hours. The details are following:
1. Our
Booking no. :
2. Guest Names:
3. Passports number:
4. Property Irregularity Report ID:
5. Arrival Flight Date: 31-Jan-2011
6. Baggage Tag no.
Our requirements are following:
1. We need a certificate for delayed luggage for more than 3 days;
2. We need 2 certificates for delayed flight for more than 10 hours for each of the two passengers;
3. We ask for compensation for delayed flight;
4. We ask for compensation for lost luggage.
亚航给我的回复：
Please be informed that we are unable to grant your request to provide the certificate for delayed flight . Kindly write in to AirAsia.com & they will assist you to escalate your issue to the respective department . However, we may assist you to process the compensation of your lost luggage . Please refer below :-
With reference to your Report ID : xxxxx,
we regret to inform you that we have not been able to locate your missing property. Therefore, we require your good self to forward the following documents for further compensation process.
1) A photocopy of your Passport
2) A photocopy of your Bank Account (preferably Bank passbook or Bank Statement)
3) Bank Swift Code (International Transaction - if necessary)
4) Authorization Letter (for 3rd party account – if necessary)
Upon submission of the above required documents, we will send you a Letter of Offer ( and Discharge Voucher for your kind perusal .
We would appreciate your prompt submissions of the above for immediate process to our Fax No : 03-87776605 or email me .
不是非常清楚亚航的意思，请大家帮我解释一下 出出主意，谢谢！
百度一下
百度一下