用信用卡买票没成功,还是旁边的工作人员帮忙操作的,最后排长队人工买票,但回国后信用卡有扣款,查了一个ratp的邮件地址cil-ratp@ratp.fr,花了一上午的时间,写了沟通信,多年不搞英语,水平太烂,请各位大侠帮忙看看哦.
中文与英文:
亲爱的先生或者女士:
有一笔贵公司对我的信用卡的扣款我很疑惑并确认没有消费过,请你们调查清楚并尽快给我退款.
8月12日到8月22日,我的家庭在欧洲旅游.8月20日我们搭乘火车从
法兰克福到
巴黎,中午1点左右抵达
巴黎东站.我们计划购买了10张大人票与10张小孩票.在pos机上操作没有成功,我本人还多次请问旁边的贵公司雇员,结论是不成功,建议我用硬币买,最后我们只能排队人工付款的模式购买.
回国后,信用卡上有一笔贵公司的25欧的扣款.我确认交易不成功.
请帮我解决或者转邮件给能处理这个事情的人,期望您的回复.
Dear Sir or Madam:
RATP has a charge on my credit card and I am sure the consumption was not successful, I want you to investigate and give me a refund as soon as possible.
From August 12 to August 22, my family,my wife、my child(ten years old) and I,traveled in Europe. August 20, we took the train from Frankfurt to Paris(ICE 9556), arrived in Paris eastern station at noon, we plan to buy 10 adult tickets and 10 child tickets in the POS machine.The operation is not successful,The employees of RATP who I asked him to help telled me that I had to buy the ticket with coins.finally we had to wait in line and buy the ticket from the artificial windows.
When I returnde my country, I found my credit card on a charge of 25 euro's, I think it must be a mistake.
Please help me or forward my mail to the person who can deal with，expect your reply
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