西班牙伏林航空公司将我的行李遗失了，给他们公司发邮件根本没有回应，我该如何办？

四月花苑来自论坛西班牙/葡萄牙/安道尔版面

我们一行六人2016年9月18日从罗马飞慕尼黑，航班号VY6298，到达慕尼黑后发现我的行李遗失，在慕尼黑机场登记后，没有任何消息，到今天已经22天，我由于没有行李，在随后的旅行中异常困难，旅行的质量可想而知。给西班牙付林公司发邮件永远是没有回应，打电话也是系统的回答，没有任何消息。通过全球行李查询系统发现，慕尼黑机场登记遗失行李的联系电话也只是我在欧洲旅行时的临时电话。我现在已经回国，即使找到我的行李，也无法和我联系，我发邮件给付林公司，要求更改我的联系方式，也没有任何回应，感觉就像进入了一个黑洞，西班牙付林航空怎么这么不靠谱？我该肿么办？

 6889人浏览 |  7 个回答 |  2 人关注

 分享 |  举报关注问题回答问题

心动身也动

 问答探路者

擅长挪威、瑞士、奥地利等地的问题

如果确定行李丢失可以依据有关规定要求赔偿，赔偿标准有统一的规定，伏林航空官网上也有说明，贴在这里供参考：8.7Damaged luggageIn the case of lost or damaged luggage, the rules established by national and international standards shall be applied, particularly the 1960 Air Traffic Act and the Montreal Convention of 28 May 1999, as well as Regulation (EC) No. 2027/97 of the European Council.VUELING shall be liable in cases of destruction, loss, delay or damage to luggage, up to a sum of 1,131 Special Drawing Rights per passenger. A Passenger can benefit from a higher liability limit by making a special value declaration, for which they must pay a supplementary charge. As regards unchecked luggage, VUELING shall only be liable for damages caused by its fault.If checked luggage has been damaged, lost, destroyed or delayed, the Passenger must inform VUELING in writing at the earliest opportunity and in any case within 7 days for damaged luggage and within 21 days for lost luggage. The aforementioned periods will begin from the moment the luggage is handed over.In any case, VUELING will not be liable for damages such as dents, scratches, stains and broken handles/wheels, unless (i) the luggage is proved to have been in perfect condition before it was handed over to VUELING, (ii) the damage is specified, and (iii) it is proved that the alleged damage occurred during the time that VUELING was responsible for the luggage.VUELING will not be liable for damages to perishable and fragile items carried as hold or hand baggage, unless (i) it is proved that said items were packed correctly, (ii) the damage is specified, and (iii) it is proved that the alleged damage occurred during the time that VUELING was responsible for the luggage. For further information about perishable and fragile items, please consult our regulations.If the airline operating the flight is not VUELING, the Passenger may register a complaint or claim with either carrier.