本人通过 momondo查阅机票,转到了Bravofly进行了付款
结果收到的邮件说被订单取消了:
Dear xxx,
Further to our previous communication regarding your
Booking request, we would like to provide you with more information about why there may still be a transaction pending on your card.
When taking payment, we use a secure standard procedure called “temporary credit limit” where the amount the customer should pay upon
Booking is simply 'frozen' and not withdrawn from the customer's available funds.
This system is aimed at protecting the customer's funds and whilst it affects the availability of your card, it means that technically no charge is made to your card until your
Booking is confirmed, it therefore doesn’t have any effect on your interest or clearing period.
Please rest assured that no money has been withdrawn from your account and the frozen credit will be returned according to your bank's timings.
但是看网银 并且打电话给工行确认 确实已经扣费了!!
请问诸位该如何解决??