本人通过 momondo查阅机票，转到了Bravofly进行了付款
结果收到的邮件说被订单取消了：
Dear xxx,
Further to our previous communication regarding your
Booking request, we would like to provide you with more information about why there may still be a transaction pending on your card.
When taking payment, we use a secure standard procedure called “temporary credit limit” where the amount the customer should pay upon
Booking is simply 'frozen' and not withdrawn from the customer's available funds.
This system is aimed at protecting the customer's funds and whilst it affects the availability of your card, it means that technically no charge is made to your card until your
Booking is confirmed, it therefore doesn’t have any effect on your interest or clearing period.
Please rest assured that no money has been withdrawn from your account and the frozen credit will be returned according to your bank's timings.
但是看网银 并且打电话给工行确认 确实已经扣费了！！
请问诸位该如何解决？？
Dear xxxx,
Thank you for your reservation request with Booking ID 893760385.
Here at Bravofly we take Cardholder Security very seriously.
Unfortunately, on this occasion, our Security System was unable to securely verify all the details of your card and as a result the Booking has been cancelled.
Shortly you will receive a further communication regarding why there may still be a transaction pending on your card and clarification on the temporary credit limit system used for processing payments.
Should you require further assistance please contact us on our Customer Service*.
Best regards,
Customer CareTeam
Bravofly
*0039 0423 402040 , Mon - Sun, 24h/24 (6,10 €/call VAT incl. with credit card (only Mastercard and Visa cards accepted)
If (you are) calling from the US or Canada, dial: 011 39 0423 402 040
If (you are) calling from Australia, dial: 0011 39 0423 402 040)