7月12日，上海受台风影响，航班被取消。因此
俄罗斯航空服务人员在征求我们的同意后，把我们
莫斯科改签飞往北京。然后我们自己购买了高铁票回浙江。
当时到达北京时时凌晨1点，俄航的北京工作人员说没有权限给我们答复，让我们联系
莫斯科方面，然后给了一个联系的邮箱地址。
请问这样的情况可以问
俄罗斯航空索赔路费么？
发了邮件和俄航联系，只回了这么一封邮件后就没有消息了。
our claim is readdressed to the section of complaints of Aeroflot Complaints Handling Department.
After conducting an internal investigation on a described situation and taking a decision on your application you will be contacted additionally and get a response.
We will try to respond to your message as soon as possible, but please take into account the art. 125-128 Air Code of the Russian Federation, which define the persons entitled to file claims (claims) for non-compliance with air transportation contracts in certain cases on domestic and international flights.
We will reply to your message in the time needed to prepare a response and / or conduct of the proceedings.
请问，谁有类似经验，求指点。
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