我在CDG机场办理过一次自助退税

首先在check-in之前，拿着退税单去机器上扫描，应该就是你们说的蓝色机器，当时没有注意颜色。扫描后，机器显示成功，不过没有任何凭证出来。

因为我当时有三分退税单，两份是用信用卡做担保，然后在购物的地方已经直接退了现金的，一份是在机场退现金的，所以就拿了三份退税单到领取现金的窗口，那里有tax refund的工作人员，她说我只要确认机器扫描成功的话，就把两份退信用卡的单子扔进旁边的信箱就可以了，这样就是直接邮寄到tax free的office了。那份当场领取现金的我就在窗口直接排队拿钱了。

回家后大概两周的时候，我的信用卡有扣款，一问才知道说是taxfree office扣的，于是写邮件给taxfree@global-blue.com，问怎么回事，回复很快，说我有一份退税单没有海关盖章，我说是自助机器扫描的，他们说这说明没有扫描成功，我也没有办法，因为两份单子肯定都扫描成功，但是机器没有给任何凭证，说也没用。他们告诉我申诉流程如下:

If your form has not been stamped by the Customs, you may ask for regularization. However, you must be able to prove that you are not responsible for this.

It is important to note that the procedure hereafter is very strict and only accepted by the Customs if there is a genuine reason: “lack of time” will not be accepted.注意时间不够是不能接受的理由

In order to obtain the regularization, you must send your request to the Direction Générale des Douanes (see address below).

You must indicate:

• the reasons that prevented you from completing the Customs export procedure at the time of your departure;为什么没有再海关盖章，我写的理由是我扫描了太多份，可能其中一份夹带了，没有扫到

• the name of the office at your exit point and the date of your departure from the EU. 就是法国戴高乐机场

You should enclose the following with your application:

• any official document proving that your usual place of residence is outside the EU and showing that you were in France for a period of less than six months (copy of your passport, ID papers, consular card, residency permit etc.);

• proof of export of the goods (validation or receipt from the Customs department in your country, attestation from the French diplomatic or consular authorities in your country of residence specifying that the goods were presented to them);这个要到法国驻上海领事馆（我是上海的）取预约出证明

• original form from the set of original sales forms;

• copy of your travel documents.

Once again, we must insist that you must have a valid reason. Moreover, you must send all the requested information above if you want your form to be regularized.

Your request must be sent to:这个是法国海关office的地址

Direction Générale des Douanes et Droits Indirects

Bureau F/1

11 rue des Deux Communes

93 558 MONTREUIL

FRANCE

Kindly note that the form with supplementary stamp must be delivered to Global Blue within 6 months from the issuing date.

按照以上流程邮寄出解释信后大约两周收到法国海关回信，意思是他们收到我的解释，正在着手办理。至于结果如何，只字未提，只能慢慢等了，到现在大概距离收到回信也有两周了，信用卡还没有钱回来，如果实在不行只能放弃。

劝大家以后还是人工盖章比较保险。

谢谢楼上分享

退税的时候一定要仔细

而且建议退现金，虽然少一点，但是保险些。


购物后拿到退税单后要小心检查

机场尽量提前去，一步一步办理清楚。

我预约过了，也盖到章了，但要交手续费，每家公司175RMB左右。但是这个解释信怎么写呢？

而且我没有办法提供bording card, 因为消遣的时候交到领事馆，是不退回来的

我的导游缺乏经验，我也遇到了跟楼主一样的问题，请问楼主解决了吗？

我的导游缺乏经验，我也遇到了跟楼主一样的问题，请问楼主解决了吗？