意大利铁网上订票遇到的麻烦,还要我传一堆文件!
有人在意铁网站上买票遇到我这样的麻烦没?
我一共需要订6张票,2个人,3个trip,加起来共6张票。
付钱的时候用的是American Express付的,结果出现如下信息:
Dear Customer,
for security reasons it is not possible to proceed with payment:
the payment circuit has blocked in the transaction.
A message has been sent to your e-mail address with the instructions to follow to allow you to proceed.
于是我到自己EMAIL里面看了一下,出现如下信息了:
Dear Customer,
the transaction has not been authorised by the payment circuit.
You can request authorisation to buy on the site of Trenitalia with your credit card by sending the documentation indicated below, by either fax (06/44104036) or e-mail (areaclienti@trenitalia.it):
- the content of this email,
- your User ID,
- a contact telephone number,
- the photocopy/scan of a valid identity document of the person associated to the User ID,
- the photocopy/scan of the tax code number
Within 48 hours you will receive the outcome of your request on your e-mail address.
这下我都不敢再买了,怕买了的话,原来这个会收我钱。我已经把材料EMAIL给他们了,不知道多久会有答复。
有人遇到过我这个情况吗?
意铁的网站实在是太太差了!
可能你的票是分几次买的,出于安全原因意铁网上设定一张信用卡在一段时间内不能付款两次,所以应该把所有的票都放在购物篮里一次付清,现在的话最方便的方法是换张信用卡. ”
我就是这样的啊,6张票一起放到购物车里面的,结果还不让我付款!