If you've bought a Flexi fare, you can cancel your Booking up to 2 hours before departure and claim a refund. If you've bought a Standard fare you aren't eligible for a refund, but you can cancel your Booking and use the credit to make a new Booking - you have until midnight the same day to make a new Booking or the credit will expire.
https://www.intercity.co.nz/contact
在Drop us an email那个栏目把情况写一下,特别是你的疑问和需求说清楚,给他们发个电子邮件比较稳当
官网上是这么说的:
https://help.intercity.co.nz/hc/en-us/articles/214417647-How-do-I-get-a-refund
If you've bought a Flexi fare, you can cancel your Booking up to 2 hours before departure and claim a refund.
If you've bought a Standard fare you aren't eligible for a refund, but you can cancel your Booking and use the credit to make a new Booking - you have until midnight the same day to make a new Booking or the credit will expire.
翻译:
如果您购买了 Flexi 票价,您可以在出发前 2 小时取消预订并申请退款。
如果您购买了标准票价,则没有资格获得退款,但您可以取消预订并使用积分进行新预订 - 您必须在当天午夜之前进行新预订,否则积分将过期 。