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Hi Dear Aeroflot,
My friend Miss XXX got a bad complication from a very little surgery and she may not get well on September.
I'd like to know if there is any possibility to change the passenger's name of the ticket i booked or cancel she's ticket .
The information of the ticket please refer to the mail below.
If there are any charges please kindly let me know.
Hope for your reply.
Best Regards
然后俄罗斯的美女回复如下：
Dear 哈图,
changing the passenger's name is not possible unfortunately.
According to the fare rules this ticket is non-refundable.
You could get back only the unused taxes (about 350 USD per passenger).
For the refund You need to send us the cardholder's name,
first 6 digits, 4 last digits of the credit card the tickets were paid with
more than 24 hours before the flight. The amount will be forwarded back
to that credit card.
Please, include the previous correspondence in Your reply
然后我再发了个邮件就退成功了……
给了北京010-64591288电话，一直没人接，广州020-36050410电话，广州说只能办改签，退票还是要问北京
可是北京一直没人接