信用卡(Visa / Master)有保险的,在英国,是这样规定:If your card provider can demonstrate that the disputed transaction was a result of you acting fraudulently, or with gross negligence then it can refuse to refund you anything. But it's for your card provider to prove this, you don't have to prove that you haven't been negligent.
2014年7月在罗马Madison Hotel遭遇超售,8月回国后向Booking投诉,并在穷游问答中描述了事情经过,得到了网友们的广泛关注,现将处理结果告知大家,以表谢意!结果如下:Booking客户关系部工作人员对此事件积极跟进,努力协调,还多次从Booking总部来电联系,表示歉意,最终同意了我们索赔100欧的要求。对于这个解决结果,我们是满意的。这件事情的解决虽然历经三周,但是我们看到了Booking对此的重视,对他们网站声誉的重视。总之,Booking真的是一家值得信赖的预订网站!同时,也建议Booking完善对于酒店方的诚信约束制度,明确酒店违约责任,不断提升Booking服务质量。
Booking的补救貌似还是积极努力的哈。赞!只是付款条件中,确实没有对酒店方的约束,消费者感觉没啥安全感。
信用卡(Visa / Master)有保险的,在英国,是这样规定:If your card provider can demonstrate that the disputed transaction was a
result of you acting fraudulently, or with gross negligence then it can
refuse to refund you anything. But it's for your card provider to prove
this, you don't have to prove that you haven't been negligent.
Visa / Master是国际公司,在中国应该会有相应规定的。