你买的100多元票，有看清楚新西兰航空条款吗？每一种票都有不同条款的。个人觉得新西兰航空不会退款给你。


在第9条条款内，写着如果航班不能出发，新西兰航空可以：


*为乘客安排下一班飞机，

*改变航线转往目的地，或利用其他合作航线将乘客送往目的地，


如果以上两种安排都不能满足你的要求，新西兰航空可以为你退款。


基于你的情况，在因天气取消航班而无法飞往奥克兰，但新西兰航空已经采取了另一种交通方式送乘客到目的地，严格来说，他们也把乘客已经送往目的地，没有任何法律责任了。


虽然巴士票的确比机票贵，心里不平衡也是应该的，但是不要太偏激，你可以试一下你的保险公司是否理赔。


我的同事也已经和我确认了，她的经验和你一样，都是没有退款的。


飞机取消是因为天气原因，在新西兰航空的条款内，Article 9


9.2 CANCELLATION AND RE-ROUTING

9.2.1 We reserve the right to substitute an aircraft and/or Alternative Carrier. If we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a confirmed reservation on a Conjunction Ticket, you shall have the option, subject to our agreement, either:

9.2.1.1 to be carried on another of our scheduled services on which space is available in the same class, or where space is not available, on the services of an Alternative Carrier, in either case without additional charge or refund to you; or

9.2.1.2 to be re-routed to the next Stopover or destination shown on your Ticket by our own services or those of an Alternative Carrier. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference;

9.2.1.3 if neither of the above alternatives is acceptable to you, we will make a refund or provide a credit in accordance with the provisions of 10.2 and we shall have no further liability to you.

9.3 If we are unable to provide previously confirmed space, we shall provide compensation as required by any applicable law or pursuant to our denied boarding compensation policy. (Further information is available from us on request).

9.4 Subject to Article 17 of these Conditions, nothing contained in this Article 9 shall affect any rights you may have under the Consumer Guarantees Act 1993 (New Zealand) if it is applicable.