到到网显示的那个英文评论是我当初响应ruthlee929的号召发的，不过我是发在到到网的原英文网站tripadvisor.com，其实我英文不行，而且后来感觉那个宾馆太远了，不太想住了。今天看到老聃说及的回复，尤其是ruthlee929说酒店回复98RM时候，我在下午4点多又写信过去询问，把管理层的对我的回复给复制了，估计是因为这个他们酒店又商量个5折回复咱们（是不是我写信的原因不能断定啊），因为后来我也收到5折的回复了。

我这么写的：

my Booking confirmation Ref NO. 01673 is 0 RM, i hope the hotel can keep your promise, let us check in no another additional money. the time is AUG 06-07, 2011. OK?

On TRIPADVISOR.com, i expressed my thought. Later management response from I-HOTEL's manager is agree, he wrote it in Mar 29, 2011:" However, it was our mistake. We will be honoring all Bookings that took place on hotel website during our mess up." :

"(Management representative)

Mar 29, 2011

Well, we made a big mistake in our pricing engine that capped every Booking on the site at RM0.00. The mistake started at 25/2/2011. When we figured out the mistake was happening, we had to shut down the site for a bit until we got the pricing problem fixed.


While we’re sure this was a great deal for guests, it was inadvertent, and we took a big loss so far. However, it was our mistake. We will be honoring all Bookings that took place on hotel website during our mess up. We apologize to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We hope you continue to support i-Hotel. We will email our promotion for this matter individually.


Cheers!" (you can see it at http://www.tripadvisor.com/Hotel_Review-g298313-d1909287-Reviews-I_Hotel-Petaling_Jaya_Selangor.html)



thank you, wait for your reply.


如果想免费住，大家可以写信去谈，但是酒店诚意不很大啊。如果想投诉啥的，可以直接上www.tripadvisor.com去评。

酒店回复： Manager

(酒店代表)

2011-3-29

Well, we made a big mistake in our pricing engine that capped every Booking on the site at RM0.00. The mistake started at 25/2/2011. When we figured out the mistake was happening, we had to shut down the site for a bit until we got the pricing problem fixed.


While we’re sure this was a great deal for guests, it was inadvertent, and we took a big loss so far. However, it was our mistake. We will be honoring all Bookings that took place on hotel website during our mess up. We apologize to anyone that was confused and/or frustrated during out little hiccup and thank you all for being such great guest. We hope you continue to support i-Hotel. We will email our promotion for this matter individually.


Cheers!

引用 “原帖由 chrace_zhuzhu 于 2011-4-19 11 发表

楼上的你没看清楚，就是2月25日出现bug，然后酒店开始不承认，后来承认了。明白不？ ”



恩恩，明白了，我是看了中文的那个评价，酒店是明确拒绝0价入住了，三月的。。

当我好心的知道人家系统出错后 我主动的全部退掉了 我悲剧啊 我悲剧啊！！！

看来人心不能太善良！

大家来同情我下吧！

我记得当时我也订了8月2号和3号的，现在航班改了。 我已经不需要了 。

如果真的0元可以入住。免费让给有需要的同学吧。

是的，是我发的帖子说承认了。

不一定要6点前C/I，我发邮件去和他们说了，我要23点C/I，他们说可以的。

我当时订了不少，可惜，都把确认单的邮件全部删掉了。没办法找回了。好像酒店网站上也不能查到预定状态。

酒店的回复


大家自己看吧，不解释


The Booking number still valid. The price of the room is RM98 per night.

玩你呢

到时候到了酒店，嘿嘿，早点到的8折.......你住还是不住？！半夜到的直接没折扣哈

我也收到这个确认信了，貌似是承认0元入住，不过条件是6点之前check in

差评要注意用语和时间间隔。不然会被认为是竞争对手恶意差评的啊

希望吧，但东南亚的帖子好像没有人回复呢

人家那才叫大气，不像咱国内某些5星。

就不知道，有怎么一回事，太郁闷了！

几折不关键！ 关键的是5折以后是多少钱啊

我们不是给老聃同学忽悠了吧？！

都说了，打五折，哪还有什么0元

当时以为无效就没定的，哎

继续差评。。。。

太给力了。。。