Thank you for your email received on 26 December 2013, regarding yourcollection issue.As stated at the time of purchase the bank card used for payment isrequired for collection and as such your only option would be to claim arefund on the tickets you have purchased.A proportion of your tickets are under normal circumstances non-refundable,however as the Bookings are recent, I can offer you a full refund on yourtransactions. You will be required to return the refund form attached byemail, once completed.Thank you once again for contacting ScotRail Web Support.