提醒喜欢在网上定票
穷游的朋友们,一定要小心,这可是我的惨痛教训,300大刀都没听到响,极度郁闷中。
两周前,在kayak上发现了便宜的往返票,于是按连接去定,本来挺高兴,以为可以享受一个周末啦(周五去,周日回),kayak把我连到了Orbitz上,我没什么经验就没多想,一路填过去定了票。等到信箱里看确认信的时候傻了,不仅收了我10块钱的service fee(它压根什么也没干,都是我填的啊),而且回来的日期给弄错了,晚了一个月,成1月份了!!!气的我马上打他们的客服,一个
印度腔的人说了半天,也是没有办法,让我三天以后再打,说要查一下。我真是老实天真,想
美国的服务业应该是有效率的,可是等我三天后再打过去,还是同样的回答,无能为力,当我要求转高级人员时,电话里就成了没完没了的音乐!我绝望了,网上说明任何改签,都要收取每张票130刀的fee,而这时网上也没有特价机票,单程已经涨了1倍!!!我欲哭无泪,只能把惨痛的教训在这里告诉大家,提醒大家一定要小心啊!!!该死的Orbitz,我记住你了!
This way your loss could be minimized.
Honestly, I think it might be your fault. Probably you did not read the page carefully enough before you click confirm.
Most of the date/month and other choices such as state are designed as drop-down menu. If you choose Dec and then accidentally move your mouse wheel a little then it becomes Jan.
Anyway, you can still try to argue. Use a handsfree speaker phone and stay on the line for as long as you can. They are not allowed to hang up on you. Just try your and their patience. Remember to ask for and write down your case reference number, their names and employment ID number FIRST every time you get connected or transfered to another guy.
Good Luck.