我在这
酒店预定了11天的
酒店 捷克5天
奥地利2天
意大利4天 现在
签证被拘了 怎么取消啊 帮个忙啊 我收到的就是这样邮件 还有其他国家的 也是一样啊 我把它复制了 谁帮我看看 那里才是密码啊Your reservation has been confirmed.
Reservation number: IHR5580431
Hotel: Casa Edith Stein
City: Praha
We suggest printing a copy of this email and bringing it with you to the hotel.
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Reservation Summary
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NAME: xxxxx
EMAIL: xxxxx
RESERVATION NUMBER: IHR5580431
RESERVATION STATUS: confirmed
CHECK-IN DATE: 22 August 2008
CHECK-OUT DATE: 27 August 2008
NUMBER OF NIGHTS: 5
ROOMS BOOKED:
1 Single Daily total
22/08/2008 37.00 EUR 37.00 EUR
23/08/2008 37.00 EUR 37.00 EUR
24/08/2008 37.00 EUR 37.00 EUR
25/08/2008 37.00 EUR 37.00 EUR
26/08/2008 37.00 EUR 37.00 EUR
Total price : 185.00 EUR
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Contact Information of the Hotel Casa Edith Stein
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Hotel Casa Edith Stein
ADDRESS: Praha 5 - U Pernikarky 111/2A, Smíchov
CITY: Praha
Hotel EMAIL: casaedithstein@venere.com
TELEPHONE: +420-2-57220501
FAX: +420-2-57220497
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Price, Deposit and Payment
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TOTAL PRICE: 185.00 EUR
Your credit card will not be charged by Venere.com. Payment is to be made directly to the hotel at the end of your stay.
If the property requires a deposit or advanced payment, this information will be indicated in the following section.
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Cancellation Policy - Penalty
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You may cancel the reservation without being charged the penalty indicated by the property by:
SATURDAY, AUGUST 16, 2008 at 23 (GMT +2h)
You cannot cancel your reservation if you selected and booked a non
refundable or prepaid rate. Venere.com never charges a penalty for cancellations.
The Hotel Casa Edith Stein has the right to charge a penalty for cancellation requests made after the deadline indicated above and/or if you do not follow the instructions specified in the section "How to Cancel Your
Booking".
Fixed reservations not cancelled 5 days prior to the
reservation date will be charged for the first day.
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How to Cancel Your
Booking----------------------------------------------------------------------
Please access your reservations at the following address:
https://secure.venere.com/user/index.jsp?pid=5580431&lg=zh&ref=0
Insert your registered email address and the password sent to you and follow the cancellation procedure.
Venere.com does not accept cancellation requests sent via email to our Customer Service Department, even if the request is sent before the cancellation policy expires. All cancellations need to be made following the above instructions.
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Additional Information on the Hotel Casa Edith Stein
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Hotel Casa Edith Stein WEB PAGE:
http://www.venere.com/hotel/index.php?htid=214066
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你当初注册venere.com时, 他们发过一封标题是 account access information的email给你, 里面给了你注册时你的email地址和密码, 用那个email地址和密码登陆进venere后, 下面的取消预约的步骤.
取消预约, 请选择Ven ... ”
我的预定旁边没有CANCEL怎么办啊