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营业执照
经营许可证
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2004-2024 © 穷游网® qyer.com All rights reserved. Version v5.57 京ICP备12003524号 京公网安备11010502041090 京ICP证140673号
营业执照
经营许可证
Hi
I have to say up till now, I have had two worst Booking experience with Expedia, one was last year with flight ticket, and now with the hotel, please look into it and offer me a reasonable explanation!
I had two seperate Booking recently with Expedia with the itinerary number xxxxxxx and xxxxxx, there are two matters related to cheating I think!
First, there was no any notice through the Booking pages telling me you were going to charge the extra Booking fee, without courtesy of informing me later, you charged 2GBP directly from my credit card.
Second, according to the cancellation policy, I won't pay until check-in date and I am allowed to cancel the reservations free of charge two days prior to my staying date, however, I received sms from my bank that both nights have already been deducted from my account.
Could you please explain why?
我觉得你既然已经回国了，唯一能做的就是要求Expedia退款，如果他们不退款就找信用卡公司Charge Back；另外给他们的主管投诉（电话要求和manager通话，或者fax过去）；还有就是找美国的“315”了，你可以访问这个网站投诉 www.bbb.com，一般几个星期之内就会有回音。
应该是直接要求‘talk to the supervisor‘之类， 再不行， 应该查一些‘消费者协会’‘旅游行业’之类的， 应该会有说法的。 这么烂是说不过去的。
同情下！
我曾经在startravel订了机票，结果在出发前1周不到的时间被通知没有出票，因为航班已经没有位子了。退钱时还扣掉了我2%左右的credit card charge
结果我在中国的旅行社以更便宜的价钱订到了同一个航班，根本不像他们说的航班满了
在美国本地打电话当然没问题, 在国内打可是国际长途, 而且英语要说得很溜才行.
如果下次再订, 记住收到确认信后, 再发个信给酒店, 提个要求什么的. 一般连锁酒店都会很快回复, 这就杜绝了二者踢皮球.
态度强硬，不给他们说理的机会，你就不停的Complain!